Guides
Conversation guides
Straight answers to the questions people ask before a hard conversation: what to say, how the other person is likely to respond, and where people usually go wrong. Every guide ends with the same option: practise it out loud before you have to do it for real.
Workplace conversations
Work conversations go wrong less because people pick the wrong words and more because the other person reacts in a way they hadn't pictured. Each guide below gives you the words, the likely pushback, and somewhere to say it out loud first.
Political and religious discussions
These are the arguments where being right does the least good. The aim is usually to stay in the room, keep the relationship, and be understood.